Business Communication through the use of telephone, internet, video chats, and instant messaging is just a multi channel experience. It involves multiple endpoint vendors across numerous platforms. Today’s workplace is not just limited to the office. It is widespread and can be operated from anywhere using adaptable internet access. With unified Communication services, you can easily cope with the fast moving world even from home, off-site or travelling. Successfully running multi national companies are looking much beyond voice communication. So, the question arises what basically unifies communication is? Unified Communication is the way to combine all the individual communication channels into a single platform to become a single channel as a whole.
A modern Unified Communication system solution not only provides the top notch firms with a communicational hub but also enables the company to regain control over their IT infrastructure. The communication hub serves as a plethora of communication tools viz., Fax, video, voice, chat and instant messaging, audio and video conferencing, external data sources and virtual meeting rooms. Not just that it is because of Unified Communication System that managing and configuring multiple endpoint vendors and incorporating BYOD / CYOD mobile device strategies become hassle free.
There is a myth regarding Unified Communication Systems that this solution is only for large scale enterprises. However, the true fact is that the businesses need to adapt to the growing market demands in order to thrive. Otherwise, there is a huge risk of falling by the wayside. The launch of the software based phones known as IP PBX has done great wonders to the startups and small scale enterprises. With it’s launch, Unified Communication Systems is no longer restricted to the realm of big companies. Also, for the small enterprises, Unified Communication has come across as a cost effective solution which ensure scalability and several other benefits.
What are the features of Unified Communication Systems?
As stated above, Unified Communication Systems comes with a large number of technology and endpoints integrated into a single centralized communication hub. It enables effective communication at both transmission and receivers’ end through efficient collaborations. It is growing every day and taking over the user’s preferred medium of communication. Though the list of features can go endless, listed below are some of the major bosses features that makes unified communication one of the best communicating mediums. It includes: Voice, video, file transfers, chat, instant messaging, team collaboration tools, presence technology, audio conferencing, virtual meeting rooms, IP endpoints and directory services. The IP endpoints include VoIP phones, CTI apps, softphones and mobile apps and the directory services include CRM, ERO stems and address book integration.
Also, some of the vendors provide United Communication tools via third party application. There are collaboration tools that complement the UC apps that incorporate the essential business phone system functions. These are known as queues.
Therefore, Unified Communications is much beyond transforming the communication media. It also optimizes the streaming and advancing the business communication processes to promote internal collaborate and support businesses in creating excellent customer experiences.
Thus, every company irrespective of being a SME or an established business can rest assured that your communication experience gets a new quality edge with up to date technical assistance of Unified Communication Systems.