01 FAQ What is the cost of customization?
We have a highly trained programming team to do all different kind of customization. After we receive the customization request, we analyze the work and send number of hours it will take and the delivery date. Once the client agrees on number of hours, we start working on the customization.
02 FAQ How do you provide support?
We provide support over phone, email, and Instant Messaging. It’s depends on clients preferences and support contract. Only email support is free.
03 FAQ What is your support cost?
The email support is free. The phone support is $20 per hour with minimum 30 minutes. Monthly support contract is $350 that allows unlimited phone support. Yearly support contract is $2940 that allows unlimited yearly support that is 30% saving over monthly contact.
04 FAQ What are the features in Adore Softphone Premium version?
Here are the features in Adore Softphone Premium version:
- 4 Lines
- Call Recording
- Call Conference
- Transfer (Xfer)
- DND (Do not Disturb)
- Hold / Unhold
- Redial
- Auto accept call
- NAT/Firewall support
- STUN server Support
- ICE Support
- Debug Mode (SIP message log)
- Codec Supported : G729, G711 u, G711 a, G722, GSM, iLbc, Speex/ 8000, Speex/16000 , Speex / 32000
- Codec selection and Codec Quality Control (Bandwidth control)
- Silence Suppression
- Echo Cancellation
- Uses NEW RFC 3261 compliant stack
- DTMF (RFC 2833)
- RFC 3951: Internet Low Bit Rate Codec (iLBC)
- Registration Timeout
- Acoustic Echo Cancellation
- Packet concealing
- Packet Lost Concealment (PLC)
- Comfort Noise Generator (CNG)
- Resampling
- Balance Display
- Credit time display
- Display Call history
05 FAQ What’s the difference between G.729 and G.729B codec?
G.729 Annex-B is a high complexity algorithm, and G.729A Annex-B is a medium complexity variant of G.729 Annex-B with slightly lower voice quality. The difference between the G.729 and G.729 Annex-B codec is that the G.729 Annex-B codec provides built-in IETF voice activity detection (VAD) and Comfort Noise Generation (CNG).
Adore Softphone comes with G.729 codec.
06 FAQ What’s the difference between G.729 and G.729A codec?
G.729 is a high complexity algorithm, and G.729A (also known as G.729 Annex-A) is a medium complexity variant of G.729 with slightly lower voice quality. All platforms that support G.729 also support G.729A.
Adore Softphone comes with G.729 codec.
07 FAQ What’s the bandwidth requirement for different codecs?
Here are the bandwidth requirement for different codec
| Codec | Codec Bit Rate(Kbps) | Nominal Ethernet Bandwidth(Kbps) |
|---|---|---|
| G.711 | 64 | 87.2 |
| G.729 | 8 | 31.2 |
| G.723.1 | 6.4 | 21.9 |
| GSM | 13.2 | N/A |
| iLBC | 13.3 | N/A |
| G.726 | 32 | 55.2 |
| G.728 | 16 | 31.5 |
08 FAQ How to configure with Asterisk?
We have created a detail tutorial page to give you detail information on the configuration with Asterisk. Please click on the link below Configuration with Asterisk.
09 FAQ What can be done if I face start trouble?
If Adoresoftphone does not start up properly, check the following:
1. Other audio recording or playing software should be turned off.
2. Other SIP software such as NetMeeting or Windows Messenger should not run.
If the problem persists, contact Adoresoftphone technical support for your assistance
10 FAQ Which Operating System does Softphone support?
Adoresoftphone operates well on WINDOWS XP, WINDOWS 7, WINDOWS 8 & Latest WINDOWS OS but does not show excellent performance on Linux, Unix and Macintosh.
11 FAQ How can a Softphone be helpful for one’s business?
AdoresoftPhone allows you to speak over Internet with any desktops, notebooks, PDAs, stand-alone IP-phones and even with any conventional landline and mobile phones. It supports SIP industry standards, and is fully inter-operable with most major Internet Telephone Service Provider (ITSP) and VOIP software and hardware. It offers excellent call quality at nominal charges in comparison to traditional calls.
12 FAQ What are the basic requirements for the installation of Adoresoftphone?
You may require following Operating System, Hardware Requirement and Network Connection specifically for enjoying an amiable time of talking with Adoresoftphone.
Operating Systems supported: Adoresoftphone operates well on WINDOWS XP, WIN 7, WIN8 & all latest Windows OS, but does not show excellent performance on Linux, Unix and Macintosh.
Hardware Requirement: Adoresoftphone requires full duplex sound card with microphone as well as good quality speakers. Network Connection: For network connection it requires SIP server to register the Adoresoftphone and minimum 6.3k bandwidth to make a trouble-free call.
Network Connection: For network connection it requires SIP server to register the Adoresoftphone and minimum 6.3k bandwidth to make a trouble-free call.
13 FAQ Which codec does Adore Softphone use?
Adoresoftphone uses Microsoft g711 and Microsoft g729 codecs, thus can be used in all versions of Microsoft Windows without the need of external codecs and also provides excellent call quality even in dialup connection.
14 FAQ What protocol does Adore Softphone support?
Adoresoftphone is designed while keeping today’s hi-tech time. It supports only SIP protocol, which is known for its advanced technology. We have developed IAX protocol supported softphone too for port blocking countries say for middle east etc….
15 FAQ Can you customize Adore Softphone with my own skin?
Though, we provide a wide range of skins for the Softphone, but as per our clients’ requirement and demand, we are always ready to customize the Softphone with their skin. Either you provide the images of your own choice or our team can design and create it according to your specifications.
16 FAQ How to add the rates?
First add a Rate Plan after that add Rates, then define country code & country name, , charge per call (this is surcharge), add first billing increment like 60 sec.(this is duration of first call length ), add Rate per minute (this is charge per minute), & at last add slab length like 30 sec.(this duration mean if client disconnect the call within 30 sec. the charges apply only for 30 sec. & if its exceeds from 30 sec. then charges apply for 60 sec.).
17 FAQ Which Gateways are supported ?
It has been successfully deployed and tested with Cisco and Quantum voice gateways.
18 FAQ Will I be trained on Adore VoIP Billing solutions?
Yes Sure.
19 FAQ Will I get the manuals along Adore VoIP Billing?
Yes we will be provided all the User manuals along with the solution. These manuals will guide you in better understanding of the solution .
20 FAQ How much time will it take in installation?
Installation time depends on the nature of customization required.However it will not exceed 5 days at the maximum. On an average we have finished the Installation in 2-3 days
21 FAQ How Adore VoIP Billing system will be installed?
Installation of Adore VoIP Billing system will be done remotely via SSH connection.
22 FAQ How much bandwidth required for Adore VoIP Billing system?
Adore VoIP Billing requires 256 Kbps.
23 FAQ What are the installation requirements for Adore VoIP Billing?
Hardware requirements:- Intel Core i5 Processor /16 Gb RAM/1 TB HDD
Software requirements:- Linux CENTOS 7.0 (complete installation) / YUM Server
24 FAQ What services are supported by Adore VoIP Billing?
Adore VoIP Billing is meant for PC to Phone, IP Phone/Device (like Sipura) to Phone.
25 FAQ What is the Adore VoIP Billing?
Adore VoIP Billing system is on-line prepaid and postpaid billing system. Adore VoIP Billing system is web based, user friendly and easily manageable VoIP Billing system.
26 FAQ What are the installation requirements for Adore Softswitch?
Hardware requirements:- Intel Core i5 Processor /16 Gb RAM/1 TB HDD
Software requirements:- Linux CENTOS 7.0 (complete installation) / YUM Server
27 FAQ Which Codecs are supported by Adore Softswitch?
Adore Softswitch supports G711, G 723, G729, and GSM Codecs.
28 FAQ What Ports need to be open on the system?
Required Ports are as follows:
Sip Ports: 5060 to 5090 UDP Port
Connection Ports : 21, 22, 80, 8080, 1433, 1434
Mediaports: 8000-65565
29 FAQ How Adore Softswitch will be installed?
Installation of Adore Soft Switch will be done remotely via SSH connection.
30 FAQ What is Adore Softswitch?
Adore Softswitch runs on Linux for SIP Server and Adore Billing will be on same server. SIP-Server is a Linux based Softswitch with modular and sophisticated architecture, which is designed in the most customized way to keep abreast with the changing needs of telecom industry.
31 FAQ Can you customize Adore Softphone with my own skin?
Though, we provide a wide range of skins for the Softphone, but as per our clients’ requirement and demand, we are always ready to customize the Softphone with their skin. Either you provide the images of your own choice or our team can design and create it according to your specifications.
