Softswitch (software switch) is a central device in a telecommunications network which connects telephone calls from one phone line to another, across a telecommunication network or the public Internet, entirely by means of software running on a general-purpose computer system.

Softswitch (software switch) is a generic term for any open application program interface (API) software used to bridge a public switched telephone network (PSTN) and Voice over Internet Protocol (VoIP) by separating the call control functions of a phone call from the media gateway (transport layer).

A Softswitch is an API that is used to bridge a traditional PSTN and VoIP by linking PSTN to IP networks and managing traffic that contains a mixture of voice, fax, data and video.

Softswitch is able to process the signaling for all types of packet protocols.

Softswitch is a software-based switching platform, which is opposed to traditional hardware-based switching center technology. Softswitch also is based on open systems, another difference between them and traditional proprietary hardware switching systems. Softswitch is also called media gateway controller, call agent and gatekeeper.

Softswitch Provider

Importance of Softswitch 

  • Softswitch will take off a considerable burden from VoIP providers as they don’t have to worry about investing huge sums on infrastructure and maintenance costs.
  • On the other hand, as Softswitch is solely handled by the VoIP solution providers, the onus lies on them to provide bespoke features required by VoIP providers.
  • This will allow them to concentrate on their core business of providing valuable VoIP services to customers.
  • The purchasing of an on-premise Softswitch solution is less preferable as the customer preferences keep changing all the time which makes it quite tedious for VoIP providers to adjust the solution features.

Uses and Benefits of using Softswitch 

  • Softswitch is very excellent software application. It is very easy to control for communication. It is very simple and easy to use even a layman can easily use this. By using Softswitch we can easily handle the listof huge clients for packet data switching.
  • Softswitch provide very excellent communication performance. It is flexible and convenient solution for billing system.
  • Softswitch consist of user friendly graphical user interface. User interface of Softswitch is very easy and comprehensively describe the operation and function. The price of Softswitch is economical.

A big advantage of Softswitch is it does not need any hardware to run it. We need to simply install the software on the system.