Predictive Dialer has evolved as a technology of choice for outbound campaigns like telemarketing, telesales etc. AdoreInfotech's DialPrix, is a comprehensive outbound customer contact product that seamlessly integrates with your existing voice and data systems. DialPrix not only automates the handling of failed calls but also offers: Campaign Development Tools, Predictive Dialing, Call Processing Facilities, Use of Cadence, Frequency & Voice Detection Algorithms, Real-Time statistics & Reporting supporting Remote (Web Based) monitoring, etc all designed to maximize agent productivity and enhance the overall efficiency of your contact center.

Features

1. Seamless Predictive Dialing

• Advanced dialing systems connecting to the agent at the shortest time
• Optimized to minimize the wait time of agents between live calls, supports Answering Machine and S.I.T. Frequency Detection.

2. Multiple Dialing Modes

• Flexible architecture allows the user to concurrently operate campaigns in:
• Predictive, Automatic or Manual Modes.

3. Multiple Campaigns

• Runs multiple campaigns simultaneously.
• Each campaign can be assigned its own unique set of agent scripts & call disposition codes .

4. Call Recording, Monitoring & Conferencing

• 100 % digital recording of conversations.
• Supports three-way conferencing or agents can transfer calls.

5. PC-Based Telephony

• Faciliates Call Processing Features such as dial, answer, transfer, hold, conference and record calls.
• Facilitates peak and off peak rates, flat rates, connection and service fees, recurring fees, taxes and promotional rates.

6. Real Time Call and Agent Reporting

• Provides Carrier Switch CDR Reconciliation Reports both agent and campaign wise using industry standard Crystal Reports.
• Supports Remote (Web based) monitoring of real time traffic and statistics.

7. Database Integration

• Can be integrated with host or legacy database systems via its flexible interface.
• Databse can work standalone or merge with the Customer's existing Client database.

8. 24/7 Centre of Excellence

• Provides 24x7 tech chat support to customers over 20 countries.
• Monitors actively your online calls, bandwidth and carrier Gateway status remotely.

DIALPRIX APPLICATION

DialPrix Application is distinguished at 2 levels: Agent Interface, and Admin Interfaces including Admin Settings and Phone Settings.

The Administrator Interface

• Web Based Administrative screens for management consoles.
• Agent setup and security management.
• Complete campaign setup and configuration.
• Database selection criteria and outbound campaign loading.
• Real time Call Statistics and Agent Reports.
• Standard and customized system reports.
• Total customization for complete business needs.

The Agent Interface

• Take and disposition calls, schedule callbacks, capture contact information and notes, and update legacy databases.
• Sophisticated call processing features such as Start Recording (Record Call) & Transfer ? Conf (Call Transfer). Agents can park (pause) a call, with Music or Message on Hold facility.
• Set up conferencing of calls to third parties as well as receive inbound calls and "make" predictive or automatic calls.