Complete Call Center Solutions at one platform

Smart Dial is a call center solution that caters to the need of smart calls in varying call center. This product acts as a complete solution to inbound and outbound call center suite with the support of inbound email as well. Smart dial is a cloud based solution that can make calling experience more than just a call. Through the web-client infrastructure the agents can call clients from databases. This product proves to be an edge over existing call center solutions in the fact that it has an adaptive dialing algorithm which provides the ability to predict in a campaign. The Interface provides an interactive experience just like scrolling throughout the browser and gives real- time information and functionality. Major features of smart dial includes inbound, outbound and blended call handling and inbound email handling, outbound agent-controlled, broadcast and predictive dialing, web based interfaces, integrated call recording and much more. Smart Dial also enables agent to dial on a single campaign or multiple campaigns on a single server giving boost to the productivity of the agents. The product has ability to set a campaign to auto-dial and send live calls to available agents. When no agent is available Smart Dial solution send a dropped call to a voicemail box, queue or extension per campaign. Multiple language support is also available in this productive product. A feature of hotkeys is also available that provides faster hang up and dis positioning of calls with just one key press. Also multiple campaigns and lead lists are possible through this solution. Other attractive specifications of this product encompasses third party blind call transfer, third party conferencing with agent drop-off, web based data export utilities etc. With multi-function web-based agent API Smart Dial proves to be an effective and progressive solution for call centre suite.

call-center

Distributed Call Center

Distributed Call Center

Lead Based Calling System

Lead Based Calling System

inbound-outbound-call

Inbound / Outbound Calling System

Inbound / Outbound Calling System

click-to-call

Click to Call

Click to Call

ivr

Customizable IVR

Customizable IVR

recording

Call Recording

Call Recording

call-hold

Hold On Call

Hold On Call

Live Call Monitoring Icon

Live Active Call

Live Active Call


Adore Smart Dial

Adore Smart Dial, a completely included call center suite intended to empower real-time monitoring and to keep a total control over user’s administration. It’s the best up-to-date business communication system which offers effective lead administration, limits call drops and conveys the enormously gainful outcomes. Smart Dial software depends on cloud and consequently, it gives finish opportunity to work from anyplace, whenever, using laptop, tablet or smartphone.

 


More Straightforward System for Call-Handling
Smart Dial make easy the process of call handling to a higher standard. This way your clients would connect with your business preferable.

The Real-Time intellectual capacity of Notification and Functionality
Adore Smart Dial is a complete call center solution all Businesses class. It is developed with an interface that supports web-based agents, deliver the real-time functionality and announcement.

 


Start Effortless Campaign Building
Plan your campaign in your strategy and method. Adore Smart Dial is unified with diverse features. You can run successful campaigns using these attributes of this portal.

Automated Calling System and Extended Accessibility
Enhance the accessibility of your business with Adore Smart Dial which is furnished with an extensive and competent predictive dialer.

 

 


Authentic, Secured and Powerful System
Our Smart Dial is developed by IT specialist team at industry standard. Adore Smart Dial provides the outstanding class of credibility onward with carrier-grade durability and security when it comes to business communication.

Platform Independent and overall Compatibility
Adore Smart Dial is very compatible with systems, devices and applications of all different service providers. Despite of this infrastructure development, our communication platform endorsements powerful and durable interfaces and outright quality, to offer accomplished flexibility for better business communication in very affordable price.

 

Adore Smart Dial has a full included Outbound and Inbound call center solution. It can likewise work as an ACD for inbound calls, or closer calls originating from Smart Dial outbound agents and in addition messages. It is equipped for inbound, outbound, and mixed telephone call taking care of. Smart Dial even enables you to have agents signed in from remote areas. The agent screen is accessible in multi dialects, with alternatives to make your own particular interpretations also.

Calling it a help of call centers may at present be putting it mildly for the sort of highlights it offers. Without requesting any committed equipment and link inconveniences, it can associate your agents with the customers. All the more significantly, it doesn’t make a difference where the agents are found or which gadget they are utilizing.

 

Adore Smart Dial is perfect to give you complete solution for your calling purpose. All things are well considered and tested for this platform. It’s stacked with every one of the highlights that you require in any virtual call center software. Look down to perceive any reason why it is the principal decision of each call center the world over.

 

At Adore Infotech, Get the world-class call center software that has been characterizing new measurements of business network, from a long time.


Key Features – The Attributes of Our Adore Smart Dial

Adore Smart Dial Features

  • Set a campaign to auto-dial and send live calls to available agents
  • display a script for the agent to read with fields like name, address, etc.
  • An agent to call clients in succession from a database through a web-based screen
  • Dial predictively in a campaign with an adaptive dialing pattern
  • Dial on a single campaign across multiple Smart Dial dialers, or multiple campaigns on a single dialer
  • Transfer calls with customer data to a closer/verifier
  • Autodial campaigns to start with a simple IVR then direct to agent
  • Broadcast dial to customers with a pre-recorded message
  • Park the customer with custom music per campaign
  • Send a dropped call to a voicemail box, queue or extension per campaign if no agent is available
  • Set outbound CallerID per campaign or per list
  • Take inbound calls gathering CallerID
  • Agent take both inbound and outbound calls in one session(blended)
  • Start and stop recording an agent’s calls at any time
  • Automatically record all calls
  • Manually or automatically call up to two other customer numbers for the same lead
  • Automatically dial unlimited alternate numbers per customer until you get an answer
  • Schedule a callback with a customer as either any-agent or agent-specific
  • Manual dial mode to preview leads before dialing
  • Agents can be logged from anywhere with just a phone, web browser, and an internet connection
  • Faster hangup and dispositioning of calls with one key press (HotKeys)
  • Definable Agent Wrap-up time per campaign
  • Add custom call dispositions per campaign
  • Recycling of specified status calls at a specified interval without resetting a list
  • Dialing with custom Time Zone restrictions including per state and per day-of-the-week
  • Dialing with Answering Machine Detection, also playing a message for AM calls
  • Multiple campaigns and lead-lists are possible
  • System-wide and per-campaign DNC lists that can optionally be activated per campaign
  • All calls are logged and statuses of calls are logged as well as agent time breakdowns
  • Load Balancing of call across multiple inbound or outbound
  • Agent phone login balancing and fail over across multiple Smart Dial servers
  • Several real-time and summary reports available
  • Real-time campaign display screens
  • 3rd party conferencing(with DTMF macros and number presets)
  • 3rd party blind call transfer
  • 3rd party conferencing with agent drop-off
  • Custom Music-On-Hold and agent alert sound for inbound calls
  • Estimated hold time, place in line, overflow queues and several other inbound-only features
  • Skills-based ranking and call routing per inbound group(queues) and campaign
  • Queue Prioritization per campaign and inbound group
  • Single agent call queuing
  • Set user levels and permissions for certain features and campaigns
  • Managers to listen-in on agent conversations
  • Managers to enter conversations with agents and customers
  • Managers to change the selected queues for an agent
  • Agents to select a Pause Code when they are not active
  • Agents to control volume levels and mute themselves
  • Agents to view the statuses of other agents on the system
  • Agents to view details for calls in queue that the agent is selected to take calls from
  • Agents to select and click to take calls in queue from their agent screen
  • Agent shift enforcement by day and time, defined per user group
  • Multi-function web-based agent API allowing for control of agent sessions including click-to-dial outside of the agent screen
  • Lead import web-based API
  • Web-based data export facilities
  • Separate Time-clock application to track user work time
  • Web-based administration
  • DID, phone and carrier trunk provisioning through the web interface
  • Inbound email handling through the agent web screen
  • Multi Langauge

Adore Smart Dial: System Specification

AdoreInfotech recommends following Hardware and operating system.
Hardware Requirements: Intel Core i5 Processor /8 Gb RAM/1 TB HDD

Software Requirements:

  • Linux CENTOS 6.x (complete installation)
  • Yum Server

Internet connection:

The use of a 1Gbit Ethernet card is a prerequisite for Adore system with good broadband internet connection .

Pre-installation Considerations:

Here is some information that we think is worth knowing prior to installing the Adore Smart Dial.

  • Linux server should be on public IP.
  • SSL Certificate should be install on the Linux server

Carrier:

Carrier which supports SIP calls, g711, g723 and g729 codecs.

Installation:

AdoreInfotech requires remote access of server for installation. The installation will be done by SSH connection on Linux server.Its installation requires internet facility and the time taken for its set up mainly depends on the nature and amount of customization to be done and the nature of service provider’s infrastructure. Our competent and reliable force of engineers renders spectacular services in solving every bit of installation related problem.






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