Our BPO service offerings for airlines, travel agencies/consolidators, hotels and corporate are in 3 broad categories:

• Back-office Transaction Processing Services
• Knowledge based BPO
• Call Centre (Voice Process) Operations

Through our Partners we provide Call/Contact Services to leading travel organizations worldwide with dedicated facilities and resources covering a constantly growing team of professionals providing diverse customer contact services:

• Airline Contact Centers
  With skilled resources, state-of-the-art infrastructure, quality focus and rigorous process conforming to international standards and best practices, Adore’s India-based center have been providing services to some of world's most reputed airlines and travel industry clients.
• Airlines Services
  Our resources excel in managing system wide Airline Back Office Services
• The Queue 30
  The Queue 30 Process involves the re-issue and revalidation of ticket itineraries on Voluntary Changes in the itinerary that are performed on the desk.
• Fares & Rate Loading
  Travel agencies and other travel entities are always on the look out for the best fares for their customers, and to do so, they negotiate good deals from the airlines that offer private fares to a select group of travel agencies. Securing a good deal from an airline is half the battle won, the other half is to manage the same and offer it to the customers without any errors.
• Rules Coding & Quality Checking
  Adore Rules Coding services enable clients to outsource the entire process of checking the fares, their respective fare basis codes and rules, filed by various airlines, interpreting the rules and the fares basis codes and updating the same for usage on the GDS.
• Baggage Services
  The Baggage Service Call Center is responsible for handling external customer inquiries regarding mishandled baggage. This process is scheduled to be staffed 24 hours per day 7 days per week.
• The Rate Desk
  The highly specialized Rates Desk team provides secondary level trouble shooting on fare construction and setting up of Prepaid Ticket Advises for an airline's front line agents and vendors located at different offices in designated markets.
• Hotels, Cars, Tour Operators, Cruises, Travel Agencies
  Utilizing Adore’s state-of-the-art infrastructure at its India-based contact center helps to deliver quality services to international travel organizations.